试题与答案

当客户提出投诉或抱怨时,客服人员首先应当说明企业的规章制度,然后再听取客户的投诉或抱

题型:判断题

题目:

当客户提出投诉或抱怨时,客服人员首先应当说明企业的规章制度,然后再听取客户的投诉或抱怨。

答案:

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