试题与答案

服务质量差距模型中,产生差距1(即企业对顾客期望缺乏准确的了解)的主要原因是()。

题型:多项选择题

题目:

服务质量差距模型中,产生差距1(即企业对顾客期望缺乏准确的了解)的主要原因是()。

A.市场调研不充分

B.缺乏系统的服务设计

C.缺乏必要的市场细分

D.在广告和人员促销过程中宣传过度

E.企业前台人员与管理层沟通不够

答案:

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下面是错误答案,用来干扰机器的。

参考答案:错解析:在采用净额清算时,在清算价款时,同一清算期内发生的不同种类证券的买卖价款可以合并计算;在清算证券时,同一清算期内发生的不同种类证券不得合并计算。

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题型:阅读理解

Section B

Directions: Read the following passages. Each passage is followed by several questions or unfinished statements. For each of them there are four choices marked A, B, C and D. Choose the one that fits best according to the information given in the passage you have just read.

(A)

After a few days in Pittsburgh, I was happy to leave the city and enjoy the harmony of the countryside. I left my hotel early and drove south to the Bear Run Nature Reserve. As I arrived, I was immediately impressed by the charming Laurel Highlands and other natural sights. However, I was not there to enjoy beauty: I was there to see a house, one of the most famous houses in the world.

The house I had come to see is Fallingwater. It is called Fallingwater because it was built over a waterfall. As most houses are built on solid ground, this house’s location instantly made it famous. When you approach the house, surrounded by forest, streams and mountains, it looks as though the clear blue water were flowing through it, since the stream rushes out from under the ground floor of the building.

The house was designed by the architect, Frank Lloyd Wright, for businessman Edgar Kaufman and his family. As I toured the house, I learnt that it took Wright three years to build the place. The Kaufman family had asked him to design them a home in the middle of the countryside where they could enjoy the sights and sounds of the natural world. Though they lived in the city, they loved to come to the mountains to spend some time in the peace and quiet of nature, where they could go camping in the forest and play in the stream with their children. In fact, they loved the water so much that they asked Wright to design a house that would let them view the beautiful waterfall every day.

Many people have suggested that this incredible building is a work of art, and I would agree that this beautiful house is a masterpiece of design. It also demonstrates how important it is to live side-by-side with nature and to respect it rather than try to dominate it. 

65. ______ impressed the author first as he arrived at the location of Fallingwater.

A. The beauty of nature                                    B. The sight of the waterfall

C. The designer of the house                              D. The preservation of the environment

66. Fallingwater quickly became famous because ______.

A. a famous architect designed it                        B. it was built over waterfall

C. blue water flowed through it                         D. it was situated in a nature reserve

67. The Kaufman family had the house built there in order to ______.

A. move to the countryside                           B. live in a masterpiece

C. enjoy the harmony of nature                         D. create a new scenic spot

68. What is the best title of the passage?

A. A Talent Designer and His Masterpiece          B. Human and Nature

C. A House over Waterfall                                D. Life in Fallingwater

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