简述企业服务体系建立、服务质量及评价。

13分）A、B、C、D、E为中学化学常见的单质或化合物，相互转化关系如图所示。

⑴若A是淡黄色化合物；D是CO2；C为NaOH。

①写出A的电子式                      

②写出反应Ⅱ的化学方程式                      

⑵若A是地壳中含量最多的金属元素的单质，B在火焰上灼烧时火焰呈黄色，E是一种无色无味的气体，遇澄清的石灰水变浑浊。

①写出B的化学式        ②写出反应Ⅲ的离子方程式  

③用单线桥法表示反应Ⅰ电子转移的方向和数目    。

患者，徐某，男，35岁，空腹时突发上腹部刀割样疼痛6小时，迅速波及全腹，有休克症状。检查见腹肌呈板样，全腹压痛，反跳痛，肠鸣音消失。

腹膜腔穿刺时，防止腹水从穿刺点外渗的方法（）。

A.迷路穿刺

B.碟形胶布固定弥合针路

C.涂火棉胶

D.术后按压穿刺点1~2分钟

E.侧卧，使穿刺点朝上方

A new argument has been put forward as to whether penguins are disturbed by the presence of tourists in Antarctica.  

Previous research by scientists from Keil University in Germany monitored Adelie penguins and noted that the birds’ heart rates increased dramatically at the sight of a human as far as 30 meters away.  But new research using an artificial egg, which is equipped to measure heart rates, disputes this.  Scientists from the Scott Polar Research Institute at Cambridge say that a slow moving human who does not approach the nest too closely, is not viewed as a threat by penguins. 

The earlier findings have been used to partly explain the 20 per cent drop in populations of certain types of penguins near tourist sites.  However, tour operators have continued to insist that their activities do not adversely affect wildlife in Antarctica, saying they encourage non-disruptive behavior in tourists, and that the decline in penguin numbers is caused by other factors.

Amanda Nimon of the Scott Polar Research Institute spent three southern hemisphere summers at Cuverville Island in Antarctica studying penguin behavior towards humans.  “A nesting penguin will react very differently to a person rapidly and closely approaching the nest,” says Nimon.  “First they exhibit large and prolonged heart rate changes and then they often flee the nest leaving it open for predators (掠夺者) to fly in and remove eggs or chicks.”  The artificial egg, specially for the project, monitored both the parent who had been ‘disturbed’ when the egg was placed in the nest and the other parent as they both took it in turns to guard the nest.

However, Boris Culik, who monitored the Adelie penguins, believes that Nimon’s findings do not invalidate his own research.  He points out that species behave differently – and Nimon’s work was with Gentoo penguins.  Nimon and her colleagues believe that Culik’s research was methodologically flawed because the monitoring of penguins’ responses needed capturing and restraining the birds and fitting them with beart-rate transmitters.  Therefore, argues Nimon, it would not be surprising if they became stressed on seeing a human subsequently.

小题1:According to the passage, what overall message is presented?

A．No firm conclusions are drawn.

B．Neither Culik’s nor Nimon’s findings are of much value.

C．Penguin reduction is closed related to tourist behavior.

D．Tourists are not responsible for the fall in penguin numbers.小题2:Which ONE argument of the following is stated in the passage?

A．Penguins are harder to research when they have young.

B．Tour operators should encourage tourists to avoid Antarctica.

C．Not all penguins behave in the same way.

D．Penguins need better protection from tourists.小题3:What do you notice about the views presented in the passage?

A．They are groundless.

B．They are factual.

C．They are descriptive.

D．They are conflicting.小题4:What does the underlined word (final line) probably mean?

A．later on

B．carmly

C．separately

D．in the same place

现实的情况与理论的预期正好相反，以美国为例，美国2亿多人口中有1510万全日制政府文职工作人员，平均十几个人中就有一个。这个庞大的科层制行政体系使国防预算的三分之一浪费在执行无益的规章制度上面，做那些不必要做的事。国防部规章制度的烦琐程度几乎无与伦比，军队用房管理的规章手册厚达800页，而军队文职人员管理手册更厚达8800页。

文章接下来要描述的内容最可能的是（）。

A．理论所预期的目标与现实状况之间的差距

B．造成这些低效率现象的原因

C．美国政府机构庞大的历史性根源

D．庞大的军费开支对国家财政造成的负面影响

脱硫瓶烧坏的原因是什么？