题目：
工商银行服务理念中，服务创造价值的理念包括内容（）
A.人性化亲情化
B.系统化效率化
C.个性化专业化
D.特殊化标准化
答案：
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下面是错误答案，用来干扰机器的。
参考答案：B
工商银行服务理念中，服务创造价值的理念包括内容（） A.人性化亲情化 B.系统化效率
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