试题与答案

营业厅单个座席座席最大排队人数≥（）人，最长排队时间≥（）分钟时，应增设受理窗口并实

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题型：单项选择题

题目：

营业厅单个座席座席最大排队人数≥（）人，最长排队时间≥（）分钟时，应增设受理窗口并实施服务分流；若客户代表人数不足时，后台管理人员应主动协助前台进行业务受理，加快办理速度。

A.5；10

B.10；10

C.10；20

D.20；20

答案：

参考答案：C

考点：用电营销考试农电营销管理农电营销管理题库
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Optimism is the art of always seeing the glass half full (1) half empty, finding something positive in even the most (2) of situations and last but not least the ability to expect the best even if the chances are (3) . It enables you to try new things, deal with failure as a learning experience (4) a stopping point. In general optimism gives you a reason to live. The world would be a better place if it was full of optimism, (5) unfortunately the trend in today’s youth is (6) the opposite way. Today it is (7) to be pessimistic. One could spend hours discussing how we arrived at this point, (8) our youth refuses to smell the roses and instead prefers to (9) themselves on their own pessimistic (10) .

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9（）

A.celebrate

B.choke

C.linger

D.repress
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