呼叫中心平台设备主要包括：（）、CTI、IVR、传真服务器、电子邮件服务器、短信服务

阅读理解。

     Do you know the story about Tom? It was a true story. Tom was an English boy and he was eight

years old. Tom didn't like soap or water. Three or four times a day his mother said to him, "Tom, your

hands are very dirty again. Go and wash them." But Tom never wash them well. He only put his hands in

the water for a few second and then took them out again.

     Tom's uncle and aunt lived in another city. One day they came to stay with Tom's parents, and they

brought their small son, Ted, with them. Ted was seven years old and he didn't like soap or water, either.

     The boys sat with their parents for a few minutes and then they went outside. When they were playing, Tom looked at Ted's hand and then went back to Ted's parents and said proudly (骄傲地), " Ted's hands are dirtier than mine (比我的更脏)."

     "Of course they are." Ted said angrily, "You are one year older than I am."

1. Tom's mother asked him to _____ three or four times a day.

A. wash his hands

B. do his homework

C. clean his bedroom

D. wash his teeth

2. When Tom saw Ted's hands, he felt _____.

A. sorry

B. proud

C. sad

D. happily

3. Tom's hand is a little _____ than Ted's.

A. dirtier

B. cleaner

C. bigger

D. smaller

4. From the story we know that _____.

A. Tom liked soap and water, but Ted didn't

B. Ted liked soap and water, but Tom didn't

C. Tom and Ted liked soap and water

D. Tom and Ted didn't like soap or water

5. How many people are there in the story?

A. Four.

B. Five.

C. Six.

D. Seven.

以下关于建设项目竣工环境保护验收的说法，符合《建设项目竣工环境保护验收管理办法》的是( )。

A．环境保护行政主管部门在进行建设项目竣工环境保护验收时，应组织建设项目所在地的环境保护行政主管部门和行业主管部门等成立验收组

B．验收组应对建设项目的环境保护设施及其他环境保护措施进行现场检查和审议，提出验收意见

C．对填报建设项目竣工环境保护验收登记卡的建设项目，环境保护行政主管部门经过核查后，可直接在环境保护验收登记卡上签署验收意见，作出批准决定

D．环境保护行政主管部门应自收到建设项目竣工环境保护验收申请之日起20日内，完成验收

E．建设项目竣工环境保护验收申请未经批准的建设项目，不得正式投入生产或者使用

属感染性休克的是

A．机械性肠梗阻引起的休克
B．注射青霉素引起的休克
C．手术引起的休克
D．急性重症胆管炎引起的休克
E．心肌梗死引起的休克

正常人二尖瓣口血流频谱的描述哪一项不正确（）

A.舒张期正向窄带双峰状

B.有E、A两峰

C.E峰是舒张早、中期血流快速充盈所致

D.A峰是舒张晚期心房收缩所致

E.心房颤动病人A峰消失

下列哪项为死亡征象（）。

A.血压下降

B.脉搏微弱

C.心跳呼吸停止

D.唤之不醒