减少客人对服务态度投诉的有效方法是加强服务员（）。A、文化素质教育B、技能培训C、思

阅读理解。

      Alice always wanted to be a singer. Music was the most important thing in her life. To tell you the truth,

she took lessons for years, and practiced every day, but her voice didn't improve. In fact, it didn't get better;

it just got louder.

      Her teacher gave up in the end and stopped the lessons, but Alice refused to give in. One day she decided

to give a concert and invited her teacher to attend.

      The teacher was very worried about what to say after the concert. She knew it would be terrible and it

was. She didn't want to tell a lie, but she didn't want to hurt Alice's feelings, either. At last, she got an idea

and went backstage to greet her student.

       "Well," said Alice, "what did you think of my singing?"

       "My dear," said the teacher, "you'll never be better than you were tonight."

1. Alice wanted to be a singer because she _____. [ ]

A. was good at singing

B. could do nothing but sing

C. had a good teacher

D. was most interested in music

2. Alice's teacher stopped the lessons because _____. [ ]

A. Alice didn't make any improvement in singing

B. Alice had taken lessons for years

C. Alice didn't work hard enough

D. Alice was so proud and wouldn't listen to her

3. What did the teacher really mean by saying "You'll never be better than you were tonight."? [ ]

A. You gave a wonderful concert tonight.

B. You won't make any improvement in future.

C. You have never sung so well before.

D. You did much better before than tonight.

氯消毒作用近代观点是（）起主要作用

A.HCl

B.ClO^-

C.HClO

D.Cl

建设工程工地会议的会议纪要一般由（）负责整理，与会各方代表会签后向参会单位发出，并及时归档。

A、建设单位

B、监理单位

C、施工单位

D、项目监理机构

颈部气管闭合性创伤症状可表现为（）

A.呼吸困难

B.声嘶

C.纵隔气肿

D.咳嗽，大出血

E.疼痛，可放射至同侧耳部

DIC造成的贫血属于（）

A.缺铁性贫血

B.中毒性贫血

C.大细胞性贫血

D.溶血性贫血

E.失血性贫血