服务薄弱点的寻找可以通过的途径有（）A、满意度项目分析 B、客户投诉分析 C、服务目

阅读理解。

    Each morning a rich man found a poor man sitting on a park bench (长凳). The poor man

always sat there, looking at the big hotel in which the rich man lived. One day the rich man got

out of his car and said to the poor man, "Excuse me, but I just want to know why you sit here

and look at my hotel every morning." "Sir," said the poor man, "I am a failure. I have no money,

no home. I sleep on this bench, and every night I dream (梦想) that one day I'll sleep in that hotel."

The rich man said, "Tonight your dream will come true. I'll pay for the best room in that hotel for

you a whole month."

    A few days later, the rich man went by the poor man's room to ask him how he was enjoying

himself. To his surprise, he found that the man had moved out of the hotel, back to his park bench.

When the rich man asked why, the poor man said, "You see, when I'm down here sleeping on my

bench, I dream I'm up there, in that big hotel. It's a wonderful dream. But when I was up there, I

dreamed I was back to this cold bench. It was a terrible dream, and I couldn't get any sleep at all."

1. The poor man lived in _____ before he met the rich man. [ ]

A. the hotel

B. his home

C. the park

D. the car

2. Every morning, the poor man sat on the bench and _____.

A. waited for the rich man

B. looked at the rich man's hotel

C. looked at the rich man's cat

D. enjoyed the clean air

3. Every night the poor man dreamed of _____.[ ]

A. sleeping in that hotel

B. becoming rich

C. owning that hotel

D. being the rich man's friend

4. The poor man moved out of the hotel because _____. [ ]

A. he didn't want to live in such a fine room

B. he didn't like the rich man

C. he couldn't pay for the room

D. he couldn't get any sleep at all there

5. In the end, the poor man found it _____ to sleep in the hotel. [ ]

A. sorry

B. nice

C. wonderful

D. terrible

患者男，37岁，因釉质发育不良而颌面严重磨损。检查活髓牙，面广泛缺损，无龋坏，不松动，与对牙间有约1．0mm咬合间隙，邻接正常，余无特殊。

该患者高嵌体修复时利用的主要固住方式是下述哪一项（）。

A.环抱固位形

B.沟固位形

C.洞固位形

D.钉洞固位形

E.倒凹固位形

下列说法错误的是（）

A.循证医学不否定医师个人经验，但绝不盲从经验

B.循证医学实践可以解决所有的临床问题

C.只要掌握了系统评价过程，也就掌握了循证医学实践的全部

D.实施循证医学意味着医生要结合当前最好的研究证据、临床经验和病人的意见

E.当高质量的研究证据不存在时，前人或个人的实践经验可能是目前最好的证据

最容易损伤脊髓的外伤是（）

A.横突孔骨折伴附件骨折

B.椎体压缩性骨折伴横突骨折

C.胸椎骨折伴肋骨骨折

D.下腰椎骨折，骨折碎片进入椎管

E.胸椎附件骨折，骨折碎片进入椎管

课题承担单位须在课题合同到期后（）月内提出结题验收申请。

A、1个

B、2个

C、3个

D、4个