试题与答案

()有两种形式,一种是机械式的,它是通过钢丝绳及滚轮拉动开关,断开总电源另一种是与减

题型:单项选择题

题目:

()有两种形式,一种是机械式的,它是通过钢丝绳及滚轮拉动开关,断开总电源另一种是与减速、限位开关结构相同的极限开关,动作时,切断上、下接触电源,使电梯停止运行。

A、端站减速安全保护

B、端站限位安全保护

C、端站极限开关保护

D、越程安全保护装置

答案:

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题型:阅读理解

PITTSBURGH – For most people, snakes seem unpleasant or even threatening. But Howie Choset sees in their delicate movements a way to save lives.

The 37-year-old Carnegie Mellon University professor has spent years developing snake-like robots he hopes will eventually slide through fallen buildings in search of victims trapped after natural disasters or other emergencies.

Dan Kara is president of Robotics Trends, a Northboro, Mass.-based company that publishes an online industry magazine and runs robotics trade shows. He said there are other snake-like robots being developed, mainly at universities, but didn’t know of one that could climb pipes.

The Carnegie Mellon machines are designed to carry cameras and electronic sensors and can be controlled with a joystick(操纵杆). They move smoothly with the help of small electric motors, or servos, commonly used by hobbyists in model airplanes.

Built from lightweight materials, the robots are about the size of a human arm or smaller. They can sense which way is up, but are only as good as their human operators, Choset added.

Sam Stover, a search term manager with the Federal Emergency Management Agency based in Indiana, said snake-type robots would offer greater mobility than equipment currently available, such as cameras attached to extendable roles.

“It just allows us to do something we’ve not been able to do before,” Stover said, “We needed them yesterday.”

He said snifter dogs are still the best search tool for rescue workers, but that they can only be used effectively when workers have access to damaged building.

Stover, among the rescue workers who handled the aftermath (后果) of Hurricane Katrina, said snake robots would have helped rescuers search flooded houses in that disaster.

Choset said the robots may not be ready for use for another five to ten years, depending on funding.  

小题1:Which institution is responsible for the development of Choset’s robots?

A.Robotics Trends.

B.Pittsburgh City Council.

C.Carnegie Mellon University.

D.Federal Emergency Management Agency.小题2:Choset believes that his invention ______.

A.can be attached to an electronic arm

B.can be used by hobbyists in model airplanes

C.can find victims more quickly than a snifter dog

D.can sense its way no better than its operators小题3:By saying “We needed them yesterday” (paragraph 7), Stover means that snake-like robots _____.

A.could help handle the aftermath of Hurricane Katrina

B.would have been put to use in past rescue work

C.helped rescuers search flooded houses yesterday

D.were in greater need yesterday than today小题4:What is the text mainly about?

A.Snake-like robots used in industries.

B.Snake-like robots made to aid in rescues.

C.The development of snake-like robots.

D.The working principles of snake-like robots.

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题型:问答题

A公司接管的一个项目已办理入住3年,但物业费收缴率一直在70%附近徘徊。为了解客户的满意度和找出服务上的差距,公司准备与客户进行沟通并做一次客户服务的满意度调查。
[问题]
1.假如你是该物业公司的客户主管,请写出客户满意度问卷调查的方法和实施步骤。
2.请说明与客户沟通的方法和注意事项有哪些
3.在遇到客户投诉时,应该采取怎样的处理程序
4.在处理业主投诉时,通常采用哪些方法

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