提高顾客服务绩效的途径有哪些？

Making Our Team Work Best

Learning in school, we often work in small groups．But why? Is it necessary to work with others? What if you feel comfortable doing a job by yourself ? In reality, however, after leaving school, you will find out that almost all work in many fields is done in teams．

56．____

Actually, a team is a group of individual people brought together in order to complete a task which cannot be efficiently finished by any member of the group alone．The group may be temporary or it may stay together for a long period．

57．____

A type of team that we are familiar with are sports teams, which are made up of a certain numbers of players．They work together to win a match．In fact, different numbers have different skills in a team．A team can only work well when all their members cooperate．The atmosphere in a team affects the performance of the team, so the social relations within the team are important．

58．____

Teams require leaders, and people who create ideas, who develop ideas, and people whose role is to comment and help improve plans．People who identify problems and suggest solutions are needed in a team, too．Every team member works in their most efficient way to make the whole team work best．

59．____

Regulations and rules help teams work well．But be careful．Working in a team, we have to take into account how each individual member can work best．Some may work best on task alone; others work best in groups．How the group task is divided depends on the personalities and abilities of the individual in the group．

60．___

In a dynamic （充满活力的） team, people with quite different personalities work well together．Actually, their differences are the strength of the team．To make the best of working with our classmates, or to make our team work best, it is important to recognize the strengths and weaknesses of each individual of the group．

To know someone's personality type and ability is to know a great deal about that individual person, or to understand that person．To understand means that we can build strong relationship between members of a team, and make the best use of each others' talents．

A．Knowing about Team Members

B．Functions of Rules and Regulations

C．Team Members and Their Roles

D．How a Team Works E．A Sports Team

F．The Definition （定义） of a Team

( )火灾是指液体或可熔化的固体物质火灾。

（A）A类

（B）B类

（C）C类

（D）D类

体位确定后，扫描各层面准确与否主要取决于()

A．扫描检查床 

B．扫描机架 

C．准直器 

D．操作台 

E．高压发生器

关于酶活性中心的叙述，正确的是（）

A.酶原有能发挥催化作用的活性中心

B.由一级结构上相互邻近的氨基酸组成

C.必需基团存在的唯一部位

D.均由亲水氨基酸组成

E.含结合基团和催化基团

按空白重要凭证进行管理的凭证有（）

A.空白丁香卡

B.存款证明

C.普通存折

D.空白重要凭证领用单