确保及时处理投诉和批评、增强对客户的透明度、增强对公众的透明度、明确董事会和高级管理

某年9月6日重庆《大公报》社评：“自上月20日以来，我军在北方发动了大规模的运动战。平汉、正太、同蒲三路同时发动反攻，铁路到处被破坏，冀、晋、豫三省同时报捷。斩获既多，并克复了重要据点。”据此推断该战事应是[ ]

A、百团大战

B、平型关战役

C、太原会战

D、台儿庄战役

______________ Monday, we are going to Beijing.[ ]

A. Next

B. Last

C. In

D. /

患者，女，32岁。喘促，气逆2天。胸闷咳嗽，咯痰色白清稀，口不渴，恶寒发热，头痛无汗，舌苔薄白，脉浮紧。治疗应首选

A．麻黄汤
B．麻杏石甘汤
C．定喘汤
D．杏苏散
E．苏子降气汤

后世分权论和权力制衡论的思想源泉是( )

A．国家主权论
B．君主主权论
C．议会主权论
D．人民主权论

The history of African—Americans during the past 400 years is traditionally narrated (1) an ongoing struggle against (2) and indifference on the part of the American mainstream, and a struggle (3) as an upward movement is (4) toward ever more justice and opportunity.

Technology in and of (5) is not at fault; it’s much too simple to say that gunpowder or agricultural machinery or fiber optics (6) been the enemy of an (7) group of people. A certain machine is put (8) work in a certain way—the purpose (9) which it was designed. The people who design the machines are not intent on unleashing chaos; they are usually trying to (10) a task more quickly, cleanly, or cheaply, (11) the imperative of innovation and efficiency that has ruled Western civilization (12) the Renaissance.

Mastery of technology is second only (13) money as the true measure of accomplishment in this country, and it is very likely that by (14) this under-representation in the technological realm, and by not questioning and examining the folkways that have (15) it, blacks are allowing. (16) to be kept out of the mainstream once again. This time, however, they will be (17) from the greatest cash engine of the twenty-first century. Inner-city blacks in particular are in danger, and the beautiful suburbs (18) ring the decay of Hartford, shed the past and learn to exist without contemplating or encountering the tragedy of the inner city.

And blacks must change as well. The ways that (19) their ancestors through captivity and coming to freedom have begun to loose their utility. If blacks (20) to survive as full participants in this society, they have to understand what works now.

12（）

A.since

B.on

C.in

D.at