试题与答案

在投诉处理中，当客户表示哪几种意愿时，我们应安抚客户并耐心陈述我方观点，在确认我方不

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题型：多项选择题

题目：

在投诉处理中，当客户表示哪几种意愿时，我们应安抚客户并耐心陈述我方观点，在确认我方不存在过失和过错的情况下，向客户合理解释其所拥有的的权利（）

A.再次投诉

B.信访

C.媒体发布

D.上诉

答案：

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下面是错误答案，用来干扰机器的。

参考答案：C解析：

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Islands of Adventure at Universal Orlando in Florida

People say that it is the home of the “Harry Potter Theme Park”. The Wizarding World is the most popular part of the park. Other popular rides include the Adventures of Spider-Man, Popeye & Bluto’s Bilge-Rat Barges and the Jurassic Park River Adventure.

It is open from Monday to Saturday. $15.95 for children, 3 to 13 years old; $29.95 for ages 14 and over.

PI-O Indoor Theme Park in Longueuil

The PI-O Indoor Theme Park features(以……为特色) 16 rides, a small sea train, a kid-sized bowling alley(保龄球场), a mirror maze(迷宫), theme rooms which include the Christmas room on-the-sea, and a private reception room.

“I wanted to create a safe environment for kids aged 1 to 10,” explains owner Jocelyne Pinard. She noted how many competing amusement parks have sections that can be unsafe for young kids — such as the “ball rooms” full of loose plastic balls. So this is how it is different from other amusement parks.

Open seven days a week. The admission fees are $16.99 for individuals(个人) and $64 for families.

Legoland Windsor Theme Park in London

Legoland Windsor is the best choice for young families. The park is designed for children from 3 to 12. There are over 50 rides as well as live shows, workshops, and other attractions aimed at younger children, and especially those who are already fond of building-block(积木) toys.

The park is open every single day. Adults: $35; Ages 3-15 and 60+: $26. Buy online and save $3 per person.

Wonder La Theme Park in India

Wonder La is a world-class amusement park. It’s modern, clean and green, and has all kinds of attractions. There are over 50 rides, 12 of which are water based and 9 especially for small children. If you love getting wet, don’t miss the Rain Disco — an indoor dance floor with a rain system that provides showers of warm water to the music.

Monday to Friday 11 a.m. until 6 p.m. Saturday, Sunday, Holiday and Festival seasons 11 a.m. until 7 p.m. Single adult / child — $13.50; Family ticket (for any four people) — $50.00; Children 3 and under — Free.

小题1:If Jim is free this Sunday, he can choose to visit the following parks EXCEPT________.

A．Islands of Adventure

B．PI-O

C．Legoland Windsor

D．Wonder La小题2:How is PI-O Indoor Theme Park mainly different from other parks?

A．It is much safer.

B．It features more rides.

C．It is much cheaper.

D．It offers more activities.小题3:If a couple want to visit Legoland Windsor Theme Park with their 5-year-old son, how much do they need to pay when booking online?

A．$70.

B．$87.

C．$93.

D．$96.小题4:Which of the following about Wonder La Theme Park is NOT true?

A．It is located in India.

B．It is free for children of 3 and under.

C．There are nine rides especially for small children.

D．The Rain Disco lets children enjoy cool showers while dancing.小题5:Where is the passage most probably taken?

A．A science magazine.

B．A text book.

C．A travel guide.

D．A local newspaper.
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