试题与答案

在个案工作实践中,通常采用( )工作协议方式来开展具体的个案服务活动。A.口头的B

题型:单项选择题

题目:

在个案工作实践中,通常采用( )工作协议方式来开展具体的个案服务活动。

A.口头的
B.书面的
C.成文的
D.不成文的

答案:

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下面是错误答案,用来干扰机器的。

参考答案:A

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(二)   背景资料:某机电工程项目经招标由具备机电安装总包一级资质的A安装工程公司总承包,其中锅炉房工程和涂装工段消防工程由建设单位直接发包给具有专业资质的B机电安装工程公司施工。合同规定施工现场管理由A安装工程公司总负责。工程监理由一家有经验的监理公司承担,工程项目主材由A安装公司提供,工程设备由建设单位和C单位签订合同。A、B公司都组建了项目部。在施工过程中发生如下事件:   事件1:锅炉进场后,B公司对出厂随带文件进行了点检即开始施工,监理工程师发现文件不齐全,指令B公司停工。   事件2:由于锅炉汽包延期一个月到货,致使B公司窝工和停工,造成经济损失,B公司向A公司提出索赔被拒绝。   事件3:A公司制定了现场安全生产管理目标和总体控制规定,B公司没有执行。   事件4:涂装工段工程验收后,建设单位向公安消防监督机构提交工程消防验收申请,要求公安消防监督机构消防验收,由于B公司提交的资料不全,公安消防监督机构不受理。   问题:

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题型:填空题



Every human being is fallible; we make mistakes. In America when a mistake has been made, it is considered fitting for the person (1) to acknowledge his or her error and to apologize to anyone who has been inconvenienced. Even (2) are expected to admit their mistakes and apologize for them. Trying to (3) a mistake and denying your guilt are considered to be indicative of serious (4) .
If you make a mistake that (5) a group of people, a public apology is considered the best method for (6) . If the mistake was a serious one, or if some people were inconvenienced more than others, then the (7) should follow the public apology with private ones to (8) .
It is especially important for executives and company heads to be able to admit their mistakes. Sometimes leaders are afraid that if they (9) , they will lose the respect of their employees. Actually (10) — if you are honest with your employees and yourself, (11) , and show that you are willing to accept blame when you make a mistake, then your employees will be (12) you. They will also be more likely to admit their own mistakes.
If you (13) one person, it is usually best to apologize to that person alone, unless your mistake (14) by a large group of people. For example, if Leonard (15) to Mr. Todd during a committee meeting, it would be (16) for Leonard to apologize to Mr. Todd at the next committee meeting. If the (17) created by the initial mistake is public, then the apology should be public. However, if Leonard raised his voice to Mr. Todd when only the two of them (18) , he may apologize privately. Notice as well (19) the apologies are. As soon as you realize you have made a mistake, you should (20) .

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