根据对客户期望动态的研究，客户期望分三类，第三个期望是（）A、隐性期望 B、模糊期望

阅读理解。

     It had been a very disheartening day. The doctors had given us the worst of news. Our daughter, who

had just completed her first brain surgery to remove a tumor (肿瘤) and was going through radiation

treatment, was now officially given a two percent chance of survival as this type of cancer had no cure.

     My wife and I decided to take our daughter to lunch before continuing our afternoon conversation.

We went to a local restaurant where we sat in silence waiting for the waitress. I noticed a very elderly

couple sitting a few booths away, who were also in silence and did not speak a word. I couldn't help but

wonder what challenges they had faced in their life and if they ever faced such terrible news about a child

of theirs.

     We eventually ordered our lunch and still sitting in silence we ate what we could. At some point I

became intrigued by the old couple. I thought to myself that they hadn't yet spoken to each other and I

wondered if it was the peace they were enjoying or the food or maybe both. However, at some point I

lost interest and put my focus back on my lunch.

     Molly was still talking away and enjoying her meal. Her mom and I both listened and tried to be happy

in her presence but it wasn't going very well. All of a sudden I saw a hand come out of nowhere. It was

huge and I could tell that it had been afflicted with arthritis (关节炎). I couldn't take my eyes off that

hand. It landed on my daughter's tiny six-year-old hand and as it did I looked up; it was the old woman

who had been sitting with the old man in silence eating their lunch.

     I looked into her eyes and she spoke, but not to me. She looked at my daughter and simply whispered, "If I could do more for you I would…" and then she smiled and moved away to join her husband, who

had moved towards the door.

     "Look, a whole dollar," Molly spoke with excitement as she discovered a crumpled one dollar bill left

behind by the old lady. I looked up to thank her, but she was gone. I sat stunned, not sure what had just

happened and then I looked over at my wife. In almost unison, we broke out into a smile. The sadness of

the day had been wiped out by the crippled hand and generous touch of the old lady. The dollar, although exciting to Molly, was not what made us smile; it was the offer from the old lady, who felt our suffering.

The crippled hand symbolized a healing touch and made us realize that we did not have to fight this battle

alone.

1. The author was _______, when he first caught sight of the old couple in the restaurant. 

A. curious      

B. confused      

C. upset      

D. indifferent

2. By saying "If I could do more for you I would…the old woman means_______. 

A. she had the ability to cure the disease of Molly

B. she had the responsibility for the safety of Molly

C. she was an old friend of the author and can lend some money to them

D. she would like to help Molly as much as possible

3. What can we inferred from the passage? 

A. The author and his wife were not satisfied with the food in the restaurant.

B. The old couple had once gone through the same trouble as the author did.

C. The one dollar bill made the author feel touched by the warmth from others.

D. The old woman sympathized with Molly because she suffered from serious arthritis herself.

4. What would be the best title of the text? 

A. A girl with cancer                    

B. A touch of heaven

C. A crippled hand                

D. A kind-hearted couple

要获得细菌、放线菌、酵母菌的原生质体，应当分别采取什么样的方法去掉其细胞壁？

患儿男性，3岁，误吸氯气后半小时入院。查体面罩吸氧下烦躁不安、口唇发绀、明显呼吸困难，可闻及吸气性喘鸣，肺部听诊双肺呼吸音减低，吸气相延长。血气分析提示：PaO为45mmHg，PaCO为65mmHg。

对该患儿的急救最适当的应是（）

A.加大面罩吸氧氧流量至10L／min

B.紧急胸腔穿刺

C.胸腔闭式引流

D.气管插管以维持气道通畅

E.机械通气，应用CPAP／PEEP

律师事务所的下列行为中______屑于不正当竞争。

A．炫耀与司法机关的密切联系

B．败诉赔偿制度

C．支付信息费

D．利用新闻媒介提供虚假信息

《规程》规定：主要进、回风巷最高允许风速（）m/s。

A、0.25

B、4

C、0.15

D、8