十八大重申指出，中国特色社会主义理论体系主要包括（）。A.毛 * * 思想 B.邓 * * 理论

二甲双胍最严重的不良反应是（）

A.胃肠道反应

B.乳酸酸中毒

C.低血糖反应

D.白细胞减少

E.水肿

会发生移植排斥反应的是（）

A.同种异体移植

B.同种同型移植

C.同种移植

D.自体移植

E.以上都不正确

英国人忌讳别人送的花卉是百合花，因为此花在英国意味着（）。

A.死亡

B.绝交

C.双方割断关系

D.不吉利

以下关于违约升级的观察期哪一项是不正确的（）

A、设置违约升级的观察期是因为客户风险状况趋于稳定需要一段时间

B、设置违约升级的观察期是因为客户财务数据可能滞后，客户的实际业务和风险状况只有更加稳定后才能确定

C、违约客户在升级为非违约级别前必须经过一段时间的观察期，但所有贷款五级分类均为正常的客户除外

D、根据客户违约后清偿方式的不同，确定观察期的长度

Happy Customers: Matter of Honor among Japanese

In an age when personal service as a significant aspect of merchandising is dying out in the Untied States, Japan clings tenaciously to it. Service is viewed by people in Japan not as a luxury, but as an essential ingredient for the success of individual companies and the Japanese economy as a whole.
Americans who move to Japan never get used to the range of services and courtesies taken for granted here. (1)
Supermarket check-out counters have two or three people ringing up and bagging groceries. Some stores deliver, with each bag arriving neatly stapled closed. (2)
Television shops normally send a technician to install and fine-tune a newly purchased set. (3) Car salespeople are known to bring new models around to customers’ homes for test drives and loaners are available for people whose cars are in for repairs.
There are no limits to what is home-delivered — video movies, dry cleaning, health foods, rented tailcoats (this last one requires tow visits from the sales staff, first for a fitting, second for delivery of the altered and freshly pressed garment). (4)
Japanese barbers often give back massages as part of an ordinary haircut. (5)
Department stores seem to have twice, if not three times the floor staff of American ones. (6) Upscale customers don’t have to come in at all — the goods are taken to their homes for display and selection.
Perhaps the darkest spot on personal service in Japan is how remarkably impersonal it can be. Everyone is treated exactly alike. (7) After a month’s stay in a hotel, guests may find the staff still has no idea who they are.
Still, the Japanese view service as the glue that holds commercial relationships together. If the correct personal contact and follow-up come with the first sale, a second is sure to come. Market share and loyal customers are the first goal, not short-term profit. (8)
A. The technician will rush back if anything goes wrong.
B. If they remove a customer’s eyeglasses, they may polish the lenses before returning them.
C. Employee’s cheery greetings and directions, in fact, are often memorized from a company manual.
D. Many stores wrap everything they sell.
E. Service may cost but it helps ensure these more important objectives.
F. Dry ice is inserted alongside the frozen foods to ensure that they don’t spoil on the way.
G. Office deliveries are common, too, especially of lunch.
H. To those old enough to remember how things used to be at home, life can bring on twinges of nostalgia.