向社会公布受理客户投诉的方式，包括（），（），（）以及现场投诉等并公布投诉处理规则。

综合填空 (5分)
从下面方框中选择适当的词，并用其正确形式填空，方框中有两个多余的词。

buy,   ago,   late,   bring,  surprise,   bad,    him

Brian likes jogging (慢跑). He jogs in the park every morning. He always brings five dollars with him. He always buys breakfast for  小题1: in the shop.
One day he jogged into the park and another jogger knocked into him. A few minutes小题2:, he found his five-dollar bill wasn’t in his pocket. “The man might be a thief!” He thought, “It must be him that took my money. I must fight against the crime (犯罪)! ”
The man was only 30 meters ahead. Brian ran after him, hit him on the shoulder, and said “Give me the money!” The man was  小题3:, but at last he gave Brian a five-dollar bill. Then he ran away as fast as he could!
Brian felt really good and ran to the shop. He had got his money back. He 小题4: himself a cup of coffee and two hamburgers.
Then he ran back home. His wife was waiting for him. She was shaking her head. “Oh, dear!” she said, “You’ve had a  小题5: morning, haven’t you ?”
“No! Why? I’ve had a very good morning!” he said. “Really?” she said. “But you left your five-dollar bill on the table!”