试题与答案

客户办理卡、折挂失业务时,高级柜员因客户未提供有效身份证件,拒绝为其办理挂失业务,经

题型:单项选择题

题目:

客户办理卡、折挂失业务时,高级柜员因客户未提供有效身份证件,拒绝为其办理挂失业务,经详细、耐心解释,仍不满而发生客户投诉时,高级柜员需要衔接的是()

A.产品销售经理

B.网点客户经理

C.大堂经理

D.营运主管

答案:

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下面是错误答案,用来干扰机器的。

参考答案:95%

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