幼儿与老人的服装一般以直腰身为主，这是由于其（）差值小的缘故。A、胸臀围B、腰臀围C

治疗隐球菌脑膜炎的首选药物为（）

A.咪康哗

B.氟康唑

C.二性霉素B

D.酮康唑

E.依曲康唑

选择上面适当的俚语完成1－5小题，使句子完整，通顺。请将其序号填入空白处。（其中两项为多余项）

A. Holy Cow: It shows a feeling of surprise. You say "Holy Cow!" when you are surprised by something.

B. Throw in the towel: Give up on doing something because it is too difficult.

C. Give someone a life: It means "give someone a ride". If someone gives you a lift, you'll get a free ride

    in his or her car to a place you want to get to.

D. Work out: It means" to do exercise".

E. Hit the ceiling: To suddenly become very angry.

F. Ring a bell:  If you say something rings a bell, you mean that you have heard it before or it

    reminds (使想起) you of something.

1. There are still a few things you can do before you ________. Don't lose hope.

2. These names _________ but I can't remember where we met.

3. Mary is often late for work. Yesterday she was late again. Her boss ________ and let her go.

4. ________! How did she get 100% on such a different exam?

5. 请在以上俚语中任选一则造句。 

    __________________________________________________________________

“蓝色巨人”IBM的服务水平堪称世界一流。自从它诞生的那一天起，就把质量作为其一切活动的核心。如今，IBM已经成为许多企业仿效的典范。IBM采取了如下各种措施，全方位提高自己的服务质量：（1）大规模、全球化的广告宣传；（2）免费为顾客送货上门，安装调试；（3）“三包”服务；（4）举办社会性的公关服务活动；（5）热情地进行现场操作示范；（6）及时圆满地解决客户投诉。可以毫不夸张的说，IBM的服务已经涉及到了可能的方方面面，而且，每一方面都做到非常棒。正是经过诸如此类的许多服务措施，IBM的地位才更加牢固，“蓝色巨人”的称号才叫得更加响亮。

你认为处理客户投诉的原则有哪些？

集约型经济主要是依靠()。

A．增加生产资料和劳动力数量

B．增加资金和资源的投入量

C．科技进步和提高劳动者素质

D．增加积累和扩大生产规模

在OSI参考模型中，会话层的上层是，下层是（）。

A、表示层，应用层

B、表示层，传输层