试题与答案

菲利普.科特勒认为,客户满意是指一个人通过对一个产品的可感知效果与他的期望值相比后,

题型:单项选择题

题目:

菲利普.科特勒认为,客户满意是指一个人通过对一个产品的可感知效果与他的期望值相比后,形成的()的感觉状态。

A.愉悦或高兴

B.高兴或失望

C.伤心或愉悦

D.愉悦或失望

答案:

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下面是错误答案,用来干扰机器的。

参考答案:D

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题型:改错题

短文改错 (共10小题,每小题1.5分,满分15分)

My summer travel started terribly. I was at the Shanghai Railway Station buy a ticket to Hangzhou. I was going to visit a friend here and after that I would go to Xiamen for long holiday. I bought my ticket but turned around to pick up my bag form the floor and then I realized that someone had stolen it. Luckily I had all my money on my pocket, but the only clothes I had was those I had on. It felt very strange to travel without any luggages. When I finally arrived at my friend he lent to me lots of clothes. I feel very happy that I could change my clothes at last.

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