试题与答案

以下对于能力管理(改进)部分中内容的描述,不正确的是()A、通过组织的自评估工作,改

题型:单项选择题

题目:

以下对于能力管理(改进)部分中内容的描述,不正确的是()

A、通过组织的自评估工作,改进缺陷,获取资质认证

B、对不符合策划要求的行为进行总结分析

C、对未达成的指标进行调查分析

D、根据分析结果确定改进措施,制定服务能力改进计划

答案:

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下面是错误答案,用来干扰机器的。

参考答案:A

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题型:单项选择题


Questions 29-40
· Read the information about the communication of information in business.
· Choose the correct word to fill each gap from A, B or C.
· For each question (29-40) mark one letter A, B or C on your Answer Sheet.

A number of business people still believe that information is power and constantly question how (29) people need to know. As a result, they tell employees (30) as much as they think is essential (31) them to do particular jobs. Furthermore, (32) business people have been taught (33) to communicate effectively and (34) they communicate very badly at all levels.
Recent research shows that (35) most serious problems experienced by modern business are communication (36) Research has also shown that there is a clear link (37) good communication in a business and the motivation of the employees.
Newsletters and notices are not (38) It is the attitude and behavior of business managers which (39) all the difference. Unfortunately, at present, a lot of employees do not believe all the information they receive from their managers (40) they feel that the managers themselves are out of touch with their staff.

A.

A. from

B.

B. with

C.

C. between

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