神经纤维生长速度每天平均为（） A.1～2mm／d B.2.5mm／d C.3mm／

以下所述，属于“处理客户抱怨的要点”的是（）。

A．处理客户抱怨或投诉是后续服务的一个重要内容，个人客户经理难免会遇到要帮客户经理应对客户抱怨的情况

B．不可以和客户争论，而是以诚心诚意的态度来倾听客户的抱怨，对客户的遭遇表示同情，让客户不满的情绪得到充分释放

C．客户提出的要求无法解决时，应以诚恳的态度加以说明和说服

D．感谢客户的抱怨与投诉，为我行服务工作提出了好的意见和建议，向客户表示今后将切实改进服务

E．冷静地分析事情发生的原因与重点，并判断自己是否有能力解决

人们根据软件维护的性质不同，将软件维护分为更正性维护、适应性维护、完善性维护、预防性维护等四类，______是这四类软件维护的共同特征。

A．发现原产品中存在问题后采取的补救措施
B．交付软件产品后进行的修改
C．测试发现问题之后的应对措施
D．软件产品交付前进行的质量管理活动

关于党的建设，（）强调要坚持“两个务必”提出了加强党的执政能力建设和党的先进性建设。

A.毛 * *

B.邓 * *

C.江 * *

D.胡 * *

王肖(男)与柳玉(女)于1989年结婚，婚后二人感情不和，常为琐事争吵。柳玉多次与王肖协商离婚，均因财产处理问题无法达成一致而未成。1999年3月柳玉向法院提起诉讼，要求解除与王肖的婚姻关系。据此，请回答下列问题。

如果法院在审理后认为原告与被告的感情确已破裂因而判决离婚并就财产分割问题一并作出处理，判决生效后柳玉认为法院判决不公正，她可以就哪些方面问题申请再审( )

A．就判决涉及的财产分割问题可以申请再审

B．对判决准许离婚可以申请再审

C．就判决书中的笔误可以申请再审

D．就子女的扶养权问题可以申请再审

Until the late 1940s, when television began finding its way into American homes, companies relied mainly on print and radio to promote their products and services. The advent of television (1) a revolution in product and service. Between 1949 and 1951, advertising on television grew 960 percent. Today the Internet is once again (2) promotion. By going online, companies can communicate instantly and directly with prospective customers. (3) on the World Wide Web includes advertising, sponsorships, and sales promotions (4) sweepstakes, contests, coupons, and rebates. In 1996 World Wide Web advertising revenues (5) $ 300 million.

Effective online marketers don’t (6) transfer hard-copy ads to cyberspace. (7) sites blend promotional and non-promotional information indirectly delivering the advertising messages. To (8) visits to their sites and to create and (9) customer loyalty, companies change information frequently and provide many opportunities for (10) .

A prototype for excellent (11) promotion is the Ragu Web site. Here visitors can find thirty-six pasta recipes, take Italian lessons, and view an Italian film festival, (12) they will find no traditional ads. (13) subtle is the mix of product and promotion that visitors hardly know an advertising message has been (14) . Sega of America, maker of computer games and hardware, uses its Web site for a (15) of different promotions, such as (16) new game characters to the public and supplying Web surfers the opportunity to (17) games. Sega’s home page averages 250,000 visits a day. To heighten interest in the site, Sega bought an advertising banner on Netscape (18) increasing site visits by 15 percent. Online (19) in Quaker Oats’ Gatorade promotion received a free T-shirt in exchange for answering a few questions. Quaker Oats reports that the online promotion created product (20) and helped the company know its customers better.

9（）

A.devastate

B.designate

C.cultivate

D.confirm