在与客户的关系中，我们不仅应注重客户的满意度，更应注重客户的忠诚度。

阅读理解。

      Sandy was given a bike for her birthday. She thought it was very beautiful. When her father came

home from work on Friday afternoon, they went out to buy it. Sandy often walked past the shop and

knew there was a red one in the middle of the showroom. That was the one she wanted. The colour is

silver and there was black tape (装饰带) round the handle bars (把手). It had a reflector on the back

wheel (轮子) and a big lamp in the front.   

     The shopkeeper put the bike in the back of her father's car. They drove home. Sandy's father gave

her the bike right away. You know the next day was her birthday.

1. There was _____ on the back wheel of the bike.[ ]

A. a lamp

B. a reflector

C. a mirror

D. tape

2. The birthday present that Sandy wanted was _____. [ ]

A. outside the bike shop

B. in the middle of the showroom

C. in front of the shop

D. in the shop window

3. Sandy's birthday was on _____. [ ]

A. Saturday

B. Friday 

C. Monday  

D. Thursday

4. Sandy thought her new bike was_____. [ ]

A. unusual

B. big

C. beautiful

D. small

5. Sandy got her birthday present _____. [ ]

A. the next day

B. after supper

C. On Saturday

D. When they got home

硫铵溶液汽提塔（急冷塔上段汽提罐）的冲洗液应送往（）。

A、焚烧炉直接焚烧

B、废水/废有机物槽

C、硫铵装置

D、催化剂沉降槽

GB/T19004-2000中“6资源管理”包括哪些资源？

图示电路中，已知I₁=15A，I₃=3A，I_s=8A，则I₂=（）。

A.11A

B.-12A

C.7A

D.-7V

以下对教育技术的理解错误的是（）

A.在内涵上，教育技术与电化教育具有实质性的区别

B.教育技术是指应用各种理论和技术，通过对教与学的过程及相关资源的设计、开发、利用、管理和评价，实现教育教学优化的理论和实践

C.信息技术与教育技术是具有交叉性的两个研究领域

D.教育技术的理论和实践涉及两个领域，即教与学的过程和资源