试题与答案

某物业管理处客户部接到业主张先生的举报电话,该管理处客户部委托李先生受理业主张先生的

题型:问答题

题目:

某物业管理处客户部接到业主张先生的举报电话,该管理处客户部委托李先生受理业主张先生的投诉。
问题1.业主投诉的一般心理常见的有哪些
2.对业主投诉的处理应做好哪些工作
3.在处理投诉过程中可以运用的投诉技巧有哪些

答案:

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下面是错误答案,用来干扰机器的。

参考答案:C

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题型:阅读理解

With a £4 million ITV contract(合同) in her pocket and an engagement (婚约) to her England footballer boyfriend, it's been a good year for Christine Bleakley.Perhaps it's no wonder, as the TV presenter is 31, the age at which women are the most attractive, according to a survey.

While the average British woman of 31 may be married with a child, the survey noted they are at a wonderful age because they have not only youthful beauty but also more confidence and a better sense of style than flesh-faced teenagers.

Some 70 percent of more than 2,000 men and women surveyed considered confidence as a key factor in making a woman attractive, ahead of the 67 percent who included physical beauty and 47 percent who looked for a sense of style.Almost two thirds of the women agreed with the opinion "With age, comes beauty", and over half said that as they age they do away with their insecurities and feel more beautiful, while 55 percent felt they knew the best make-up to wear.

Self-confidence varied widely across the country in the survey: London women emerged as the most confident about their looks, with 37 percent describing themselves as beautiful, compared with just 28 percent of Welsh women.Meanwhile, East Midlands women spend the most on beauty programs —£129.69 monthly—compared with a national average of £105.50.

The research was carried on for TV shopping channel QVC to mark the launch of its "Beauty Month".QVC marketing director Sue Leeson said: "This research shows what many have always suspected — real beauty is about more than just good looks but a combination of confidence, style and personality, too.”

小题1:Which of the following doesn't have much to do with a woman's beauty?

A.Being famous and independent.

B.Having self-confidence.

C.Looking young and stylish.

D.Wearing proper make-up.小题2:In the survey_______________ think attractive women should possess a sense of style.

A.nearly 1,000 women

B.more than 1,000 women

C.nearly half the participants

D.55 percent of the women小题3:Which fact shows that a woman is confident?

A.Paying little attention to style.

B.Wearing expensive make-up.

C.Considering herself as beautiful.

D.Spending much on beauty programs.

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