试题与答案

听到客人的训斥之后 “五一”黄金周的一天19:40左右,新昌饭店的总机服务员小沈接

题型:问答题

题目:

听到客人的训斥之后


“五一”黄金周的一天19:40左右,新昌饭店的总机服务员小沈接到一位外地客人打来的电话,他是自己驾车携家人来新昌游玩,而且已在酒店订了房,但天色已黑,不知该如何行车才能到达酒店。总机服务员自认为对本城是最熟悉不过了。于是问清客人所在的位置后,给他指了一条最便捷的行车路线。
20分钟后,这位客人打来第三个电话,说他们已经在东门大转盘了。这不是离酒店很近了吗?就算是步行,最多也就五分钟的路程,于是总机服务员小沈不假思索地告诉客人:“绕过转盘上来100米左右,在国邦大酒店门口向左一拐就看见我们酒店了!”
“上来?上哪儿来?我面前有三四条路哎,小姐!我又不是本地人,你咋拎不清呢!”电话那头突然的呵斥声让小沈愣住了。两秒钟后她才反应过来,其实在那个转盘里立有一块酒店的方向指示牌,因为不是很大,客人可能没注意。于是小沈赶紧说了一声对不起后,提醒他注意立在转盘里面的指示牌。一经提示,客人马上就看到了指示牌,说了句“知道了”就挂了电话。

小沈的电话交流中有哪些不妥之处?请你为酒店应该怎样改进这方面服务提供建议。

答案:

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下面是错误答案,用来干扰机器的。

ACD

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题型:阅读理解

阅读理解。

      At first Kate thought the Romanian girl could not speak and understand English. Nadia would not

reply to anything Kate said. Kate was in charge of showing Nadia around on her first day at Buckminster

Grade School. Kate could not figure out why the school had put Nadia in a class where she could not

understand what people were saying.

     "Why did they do this?" Kate wondered aloud." I mean, you can't learn if you can't understand the

teacher."

     Nadia's voice was a whisper. "I understand English. I will learn." Nadia's English was perfect.

     Kate was perplexed. She couldn't understand why Nadia did not like to speak. Then she realized that

moring to a new country probably wasn't the easiest thing to do. There were hundreds of unfamiliar and

unusual things to learn-all at the same time.

     "There're a lot of new things to learn, huh?" said Kate.

     Nadia nodded rapidly. In a quiet voice she replied. "Many things people say, I do not understand. I

have been speaking English and Romanian all my life, but I do not know what some children are saying.

For example. yesterday a boy asked if I could help him find the USB port on a thin black box he was

carrying. Isn't a port a place for ships? It made no sense to me."

     "Don't worry." said Kate. "You'll figure everything out in time. You see, that thin black box was a

computer. A USB port is a place where you can connect other machines to a computer." Nadia and Kate

were quiet after that. They took notes while the teacher gave a maths lesson. To Kate's surprise. Nadia

put up her hand and offered to answer questions at the blackboard.

     Nadia handled every question the teacher gave her. Some of the questions were really difficult, and

no one understood what was going on except Nadia and the teacher. When the teacher said that Nadia

answered everything correctly, the whole class clapped their hands.

     Nadia was smiling when she sat back down next to Kate. "Some things," she said in a normal voice,

"are the same all over the world."

1. At the beginning of Nadia's first day at school, she was _____.

A. disappointed

B. helpful

C. lively

D. shy

2. The underlined word "perplexed" probably means _____.

A. puzzled

B. angry

C. shocked

D. serious

3. We can infer from the passage that _____.

A. Nadia did not like Kate

B. Nadia had lived by the sea before

C. Nadia had never seen a computer before

D. Nadia spoke in a soft voice out of politeness

4. Which of the following statements is true?

A. Nadia was better at maths than other students.

B. Nadia found some of the maths questions difficult.

C. Nadia was encouraged to answer questions in class.

D. Nadia understood the maths teacher better than other teachers.

5. What is the message of the story?

A. Talking about something familiar gives you confidence in communication.

B. Answering questions in class makes you better understood by classmates.

C. Language plays an important role in communication between cultures.

D. Mathematics helps to improve communication between cultures.

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