营业网点受理客户投诉的方式主要包括现场口头投诉、信函投诉、电话投诉。()

阅读理解。

     Mrs Turner's telephone number was 3463, and the number of the cinema in town was 3464. People

often made mistakes and telephoned her when they actually wanted the cinema.

     One evening the telephone rang and Mrs Turner answered it. A tired man's voice came over the phone,

"At what time does your last film begin?" "I'm sorry," said Mrs Turner,"but you have the wrong number.

This is not the cinema." "Oh, it began twenty minutes ago?" said the man. "I'm sorry about that. Well,

good-bye." Mrs Turner was very surprised, so she told her husband. He laughed and said, "No, that wasn't

a mistake. The man's wife wanted to go to the cinema, but he was feeling tired, so he telephoned the cinema.

His wife heard him, but she didn't hear you. Now they will stay at home this evening, and the husband will

be happy."

1. When the tired man telephoned Mrs Turner by mistake, she was _____. [ ]

A. angry

B. not at all surprised

C. pleased

D. surprised

2. Mrs Turner was surprised because the tired man _____. [ ]

A. wanted the cinema but called a wrong number.

B. said something that had nothing to do with her answer.

C. asked her silly questions that she didn't know how to answer.

D. was angry with himself for having made the mistake.

3. Which of the following is TRUE? [ ]

A. The Turners lived near the cinema.

B. Both of the Turners didn't want to go to the cinema.

C. The man didn't want to go to the cinema with his wife that night.

D. The man's wife was angry for what her husband had done.

4. The husband would be happy because he _____. [ ]

A. made fun of his wife

B. could enjoy himself alone that night

C. could relax (使休息) himself at home

D. could have a good time at home with his wife

阿斯特拉罕等羔羊的整张生毛皮

2012年年底，为了回家过年，甲和乙（15周岁）携带少量烟花爆竹在北京某火车站安检时被拒，甚为恼火。在候车厅因动车晚点，甲开口辱骂车站服务人员。登上动车后，因另一乘客找错座位，甲与其发生口角，并大骂其买的是黄牛的假票。乘车中，乙趁邻座不慎偷到其口袋中的红包2000元。甲在卫生间换上买来的警服在用手机与网友视频，骗取对方信任，朝甲银行账户转账5000元。当列车乘务员与乘警查验火车票时，因甲不给予查看与其发生争执，致使乘警受轻伤，甲即被乘警带走进一步调查。为了救甲，乙声称列车上有爆炸物，并报警进行威胁，动车因此临时停车，致使多列火车晚点或改道，乙也遂被乘警带走接受调查。列车到达上海虹桥站时，铁路一警员徇私枉法，将甲和乙释放。乙出站后买了几束烟花，点燃后扔向路上的车流，致使一车辆发生轻微交通事故。

对甲的行为，下列说法正确的是：（）

A.甲携带少量烟花爆竹不构成犯罪

B.甲与找错座位的乘客发生口角，并大骂黄牛构成寻衅滋事罪

C.甲骗取网友5000元，构成招摇撞骗罪

D.甲不给查票并致使警察轻伤，构成妨害公务罪

患儿，5岁。反复脐周疼痛，嗜异食，面部白斑，无肛门搔痒。大便病原学检查，宜选下列（）项最为合适。（）

A.饱和盐水浮聚法

B.透明胶纸法

C.大便常规

D.棉签拭子法

E.大便培养

固定端支座的特点是（）。

A.不允许杆端移动

B.不允许杆端转动

C.只有一个反力

D.有两个反力和一个反力偶

E.允许杆端转动