椎体横突和棘突的二次骨化中心愈合时间大约是A．5岁 B．9岁 C．15岁 D．19岁

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Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She (61) the front-desk clerk she had had a wonderful vacation, but was heartbroken about losing several rolls of Kodacolor film she had not yet (62) She was particularly upset over the loss of the (63) she had shot at our Polynesian Luau, as this was a memory she especially treasured.
Now, please (64) that we have no written service standards covering lost luau snapshots. (65) ,the hostess at the front desk understood Disney’s philosophy of caring for our guests. She asked the (66) to leave her a couple of rolls of fresh (67) ,promising she would take care of the (68) .
Two weeks (69) , this guest received a package at her home. In (70) were photos of the entire cast of our luau show, personally autographed by each performer. There were also (71) of the parade and fireworks in the theme park, (72) by the front-desk (73) on her own time,after work. I happen to (74) this story because this guest wrote us a letter. She said that never in her life had she received such compassionate (75) from any business establishment. Heroic service does not come from policy manuals. It comes from people who care—and from a culture that encourages and models that attitude.

第79—83为套题： 某保险公司在制定销售渠道组合策略时，对团体保险市场进行了如下细分。这种细分方法和标准在保险市场上具有典型的代表性。

在大型企业市场，有的企业通过其母公司统一“招标”、“竞标”的方式选择保险公司投保团体保险，有的企业选择保险经纪人提供保险中介服务。因此，该保险公司可以根据（）对该市场进一步细分。

A．团体的性质

B．团体的规模

C．团体的需求

D．团体的投保渠道

令牌环网采用的是【 】协议。

教学工作的中心环节是__________。 （ ）

A．备课

B．上课

C．作业布置与批改

D．课外辅导

观察润滑油颜色，如油品呈（）则可判断进水。

A.乳白色

B.黄褐色

C.黑灰色

D.赤红色