78、79、无论多么棘手、复杂的投诉，永远是分三步走：（）。A、先控制情绪，再控制事

采用从______时到______时的计时法，通常叫做24时计时法．

阅读理解。

     Apparently, we are safe neither at home nor in the business office. We use water in both places, but the

research shows that chemicals added to our local water supply to kill harmful bacteria can have unwanted

side effects. These chemicals can cause potential harm through drinking and in seemingly harmless activities

as cleaning one's house. They are released (set free) from water by daily actions like water running out of tap,

spraying from garden pipes, or splashing in dishwashers and washing machines. As the water is moving, these

chemicals are released into the air and then breathed in. Once inside our bodies, they start to affect our health.

     Does this mean we should stop bathing? No, say the scientists, but we should put all pollution into

perspective. Activities at home such as the burning of coal, cooking oil, or even candles release carbon

monoxide and particulates such as cigarette ashes which have been proven as harmful to health as working or

living near heavy traffic. New rugs, bedding, and even clothing give off that "new smell," which is a sure sign

of chemicals. In the office, newly applied paint, newly purchased telephones and other telecommunications

equipment, and computers release polluting chemicals, too. As offices and homes often have inadequate

ventilation (通风), these chemicals can build up to become health problems. Their poisonous effects are only

now being slowly recognized.

     These facts suggest that, at a minimum, proper airing of newly purchased goods with an obvious chemical

smell is a wise warning. Home and office windows should be opened during good weather. Evenone's car

needs to be ventilated as well while in the garage.

     We need further research to understand better other potential health dangers, too. For example, the effects

of overcrowding of schools (carbon dioxide build-up), the factory work environment (an endless list of

potentially dangerous substances), and even home heating and cooling (the air conditioner may be our enemies,

not our friends) have only recently started to come to light. Until we understand the effects of our new

technological environment better, we can only hope that "there is no place like home."

1. What is the main idea of the first paragraph?[ ]

A. The air we breathe in is harmful.

B. The water in everyday use is unsafe.

C. Chemicals are added to the drinking water.

D. Chemicals are released in the running water.

2. In Paragraph 2, the underlined sentence means that _____. [ ]

A. bathing should be done with caution

B. homes and offices should be aired often

C. any pollution should be taken into consideration

D. we should prevent any pollution from doing harm to us

3. What is the purpose of the passage?[ ]

A. To call on us to guard our water.

B. To show us that no place is like home.

C. To make us aware of the pollution around us.

D. To argue that neither homes nor offices are safe.

肾衰竭行血液透析患者的饮食应选（）。

A.高能量低蛋白饮食、

B.高能量高蛋白饮食

C.高能量高蛋白低盐饮食

D.高能量高蛋白低脂肪饮食

E.高能量高蛋白低脂肪高维生素饮食

精神分裂症紧张型的临床表现为（）。

A.孤僻被动，行为退缩，生活懒散，情感淡漠，幻觉妄想不突出，以人格衰退为主

B.敏感多疑，幻觉妄想，情感行为常受妄想、幻觉的支配

C.发病较急，表现为紧张性兴奋和紧张性木僵交替或单独出现

D.急性或亚急性起病，言语增多，思维破裂，情感多变，行为幼稚，部分患者有意向倒错

DWDM设备OLP单板不可以检测的告警有（）。

A.BDSTATUS

B.RLOS

C.RLOF

D.PS