题型:选择题 —Can you see _____?—No. Let's go and have a look. Maybe we can help them.[ ]A. what are they doing thereB. what was happening thereC. what is happening thereD. what are they talking there 查看答案
题型:多项选择题 对客户期望管理的方式,说法错误的是()A、模糊的期望使得客户对服务的评价稳定B、转移客户注意力没法淡化那些企业很难提供的服务项目C、降低期望一种有效的战略是高承诺、高超越D、客户期望是一把“双刃剑” 查看答案