下列行政管理组织的种类中，（）是指各国政府序列中主管某些专门业务的行政机构。 A.领

该组织于1905年8月成立于日本东京，孙中山提出了“驱除鞑虏，恢复中华，创立民国，平均地权”的政治纲领。该组织是：

A．兴中会

B．华兴会

C．光复会

D．中国同盟会

关于糖尿病运动治疗的说法正确的是（）

A.运动可改善胰岛素抵抗

B.运动对2型糖尿病患者，特别是肥胖患者更为有利

C.运动应相对定时、相对定量

D.运动宜在餐后1h左右进行

E.运动中脉率宜达到（170-年龄）／分

主要由Th2细胞产生的促进IgE形成的细胞因子是（）

A.IL-1

B.IL-5

C.IL-4

D.IL-8

E.IL-12

High-quality customer service is preached（宣扬）by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store（零售店）, but instead will warn their friends, relatives, co-workers, strangers and anyone who will listen. Store managers are often the last to hear complaints. “Storytelling hurts retailers(零售商) and entertains consumers,” said Paula Courtney, President of the Verde group. “The store loses the customer, but the shopper must also find a replacement.”

The most common complaints include filled parking lots, cluttered（塞满了的）shelves, overloaded racks, out-of-stock items, long check-out lines, and rude sales people.

During peak shopping hours, some retailers solved the parking problems by getting moonlighting(业余兼职的) local police to work as parking attendants to direct customers to empty parking spaces. Retailers can relieve the headaches by redesigning store display, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, sales people should be skillful and polite with angry customers.

“Retailers who’re enthusiastic and friendly are more likely to smooth over issues than those who aren't so friendly.” said Professor Stephen Hoch. “Maybe something as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filling complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

小题1:Why are store managers often the last to hear complaints?

A．Most shoppers won’t complain even if they have had unhappy experiences.

B．It is difficult for customers to have easy access to store mangers.

C．Few customers believe the service will be improved after their complaints.

D．Shoppers would rather tell their unhappy experiences to people around them.小题2:What does Paula Courtney imply by saying the underlined sentence in paragraph 2?

A．The same products can be bought in other retail stores.

B．It is not likely the shopper can find the same products in other stores.

C．New customers are sure to replace old ones.

D．Not complaining to the manager causes the shopper some trouble too.小题3:What contributes most to smoothing over issues with customers?

A．Hiring of efficient employees.

B．Manners of the salespeople.

C．Huge supply of goods for sale.

D．Design of the store display.小题4:To achieve better shopping experiences, customers are advised to ______.

A．voice their dissatisfaction to store managers directly

B．settle their disagreements with stores in a friendly way

C．put pressure on stores to improve their service

D．shop around and make comparisons between stores

盘柜内安装的各电器应能单独拆装更换而不应影响其他电器及导线束的固定。