To whom it may concern,
This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its customers so poorly．
On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn’t long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．
Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．
This cancellation struck me as being unfair．There was a mad scramble （争先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9’-00 flight the next morning．We had to spend the night in the airport．
Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．
Nothing you can do will make us feel better about our flights．If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better．
With great displeasure,
Phyllis Dooley
小题1:When Phyllis wrote her letter, she felt ______．
A．tired
B．fooled
C．annoyed
D．ashamed小题2:What was Phyllis’ destination when she left home on January 5?
A．Denver．
B．Houston．
C．Aspen．
D．Not mentioned小题3:What happened to Phyllis on her day coming home?
A．She took a taxi to Houston airport．
B．Her flight to Houston was cancelled．
C．Her flight was delayed for five hours．
D．She missed her connection in Denver．
