已知某厂产品的次品率为0.5%，则该厂18000件产品中合格品的件数可能为___

工程建设项目的质量等级是根据单位工程的优良率评定的。( )

知信行理论模式将人们行为的改变分为获取知识、产生信念和形成行为的3个连续过程，“知”是______和______，“信”是______和______，“行”指的是______。

“东周时期，王朝软弱无力，封建主相互混战不绝，表面上是个多事的时期。不过，这也是一个社会经济发生根本变革，从而决定而且永久地决定中国发展进程的时期。（斯塔夫里阿诺斯《全国通史》）这段话说明，该时期（）

A.经济领域已发生较为深刻的变化

B.面临激烈的社会变革与经济转型

C.处于王室衰微与诸侯纷争的境地

D.经济迅速发展与周王室权势渐强

Every year New Zealanders living in London can be seen loading up Kombi vans and heading off to experience the "classic European holiday". The trip usually starts in the north of France, after crossing the channel from Dover in England to Calais, driving down through France, over the Pyrenees into Spain, west into Portugal and then across the Continent to Italy and often beyond.

There are numerous reasons young New Zealanders take this rite of passage—as well as seeing all the fantastic sights and tasting the delights of Europe’s food and wine, it’s relatively inexpensive. The Kombi is transport and accommodation all in one, cutting down significantly on costs.

There is just one problem. As the Kombis become "antique", these trips are usually punctuated with numerous roadside sessions as the van sits idle, in no hurry to start, while you swelter in the hot sun. But do not let this deter you. Travelling Europe in your own vehicle means no public transport schedules to cramp your style, the ability to explore the quaint, off-the- beaten-track villages where the "real" locals live, freedom to not have to book accommodation in advance—you can nearly always get a campsite and can load your vehicle with cheap, fantastic regional wines and souvenirs. With these bonuses in mind, here are some suggestions for planning the great Europe road adventure. The key to a pleasurable driving experience is a good navigator and a driver with a cool head. If you do not feel relaxed driving’ around New Zealand’s cities and highways, then you probably will not enjoy driving around Europe. As co-pilot to the driver, you need to read (and understand) maps, look out for turn-offs--and keep the music playing. Language is not a big problem once a few essential terms are mastered. The biggest challenge is in the cities, where traffic can be chaotic and elaborate one-way systems and narrow, cobbled alleyways can make finding your destination hard work. It can be easier to leave the vehicle on the outskirts of town or in a camping ground and use public transport. This also avoids paying for costly parking.

In the sentence "it’s relatively inexpensive" (Para. 2) "it" most probably refers to（）

A. the trip

B. the transportation

C. the accommodation

D. the food and wine

客服代表应按正确的操作程序处理客户电话等待。操作步骤为（）

A、报告班长同意

B、征得客户的同意并向客户解释必要性

C、回查客户是否还在线

D、询问客户是否继续等侯

E、转接客户电话