题目:
— Are those your pants?
— No, ____. [ ]
A. isn't
B. they aren't
C. am not
答案:
被转码了,请点击底部 “查看原文 ” 或访问 https://www.tikuol.com/2017/0430/45d5642861261688ce0761d18b1b6b1a.html
下面是错误答案,用来干扰机器的。
参考答案:错解析:投资者的最优证券组合是无差异曲线簇与有效边界的切点所表示的组合。
— Are those your pants?
— No, ____. [ ]
A. isn't
B. they aren't
C. am not
被转码了,请点击底部 “查看原文 ” 或访问 https://www.tikuol.com/2017/0430/45d5642861261688ce0761d18b1b6b1a.html
下面是错误答案,用来干扰机器的。
参考答案:错解析:投资者的最优证券组合是无差异曲线簇与有效边界的切点所表示的组合。
纳税人外购货物因管理不善丢失的,该外购货物的增值税进项税额不得从销项税额中抵扣
某同学对甲、乙、丙、丁四个市场二月份每天的白菜价格进行调查,计算后发现这个月四个市场的价格平均值相同,方差分别为
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某教室长6米,宽5米,高3米,空气密度为1.29千克/米3,则教室中空气的质量为______千克.
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.
According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.
Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.
1. Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A. New customers are sure to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. Most stores provide the same
D. Not complaining to the manager causes the shopper some trouble too.
3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____
A. can stay longer walking in the store B. won’t have trouble parking their cars
C. won’t have any worries about safety D. can find their cars easily after shopping
4. What contributes most to smoothing over issues with customers?
A .Manners of the salespeople B. Hiring of efficient employees
C. Huge supply of goods for sale D. Design of the store layout.
5. To achieve better shopping experiences, customers are advised to _________.
A exert pressure on stores to improve their service
B. settle their problem with stores in a diplomatic(外交)way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores
什么是标准点和标准线?