第二部分：语言知识及运用 第一节完形填空 (共10小题；每小题2分，满分20分)
As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to 16 the customer．
I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were 17 VIPs in the city’s fashion industry．
After the group arrived and got 18 comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．
I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had 19 my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group．
Quickly, the manager 20 my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman 21 informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your 22 or your disappointment. Mistakes and accidents do happen. Keep your 23 up and be confident. The glasses are replaceable.”
I understood why he was truly a well-respected restaurant manager within the neighborhood. His 24 relationship with the group made the situation 25 and the group forgave me for that．
16．A. welcome B. feed C. invite D. please
17．A. let in as B. made up of C. added up to D. recognized as
18．A. introduced B. satisfied C. seated D. dressed
19．A. got B. caught C. forgot D. lost
20．A. took over B. came to C. gave up D. rushed against
21．A. repeatedly B. regretfully C. impatiently D. angrily
22．A. apology B. excitement C. nervousness D. carelessness
23．A. nose B. face C. head D. hand
24．A. new B. famous C. terrible D. close
25．A. calm B. comfortable C. special D. possible
