题目：
A passenger（乘客）told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She said to him that she would bring him the water in ten minutes.
The air hostess was kept so busy that she forgot to give him the water. As a result, the passenger was held up to take his medicine. Thirty minutes later, when the passenger’s ring for service sounded, the air hostess hurried over to him with a cup of water, but he refused it.
In the following hours on the plane, each time the air hostess passed the passenger, she would ask him with a smile whether he needed help or not. But the passenger never replied to her.
When the passenger was going to get off the plane, he asked the air hostess to hand him the passenger’s booklet. She knew that he would write down sharp words about her job, but with a smile she handed it to him.
Off the plane, the air hostess opened the booklet, and smiled because the passenger wrote, “On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse your twelve sincere smiles?”
小题1:The passenger needed a cup of water because_________________.
A．He was thirsty.
B．He wanted to take his medicine.
C．He wanted to chat with the air hostess.
D．He felt bored小题2:At the end of the story, we know the passenger was __________ with the air hostess.
A．pleased
B．unhappy
C．angry
D．bored小题3:The underlined word “it” in Paragraph 4 refers to the ___________.
A．medicine
B．water
C．cup
D．booklet
答案：
小题1:B
小题2:A
小题3:B
题目分析：这篇短文中作者主要介绍了乘客坐飞机享受服务的一篇小故事。乘客索要水吃药，乘务员忙忘了，但后来她真诚热心的服务感动了这名乘客。
小题1:细节理解题。根据短文第一段A passenger（乘客）told an air hostess that he needed a cup of water to take his medicine when the plane just took off. 可知，乘客要求喝水的目的是吃药；故选B。
小题2:细节理解题。根据短文最后一段乘客的留言“On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse your twelve sincere smiles?”可知，乘客对于乘务员的热心服务真诚地感动了；由此可见，对她的服务室很满意的；故选A。
小题3:代词指代题。根据短文第四段 he asked the air hostess to hand him the passenger’s booklet.可知，乘客索要留言册是为了表达自己对乘务员的服务态度的评价；所以it应该指的是booklet；故选B。
